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The Paris-based cryptocurrency hardware wallet company, Ledger, has issued a warning to its customers regarding a new fraud attempt. The fraudsters are reportedly sending physical letters to users, requesting them to verify their wallet security. Ledger highlights the importance of user awareness and urges caution against this deceptive scheme.
Ledger’s Warning
In a statement shared on social media, Ledger clarified that the letters sent by the fraudsters are not authentic. The shared messages indicated that the information in the letters directs users to visit a specific link to enter their wallet recovery phrases. Ledger emphasized the significance of adhering to their straightforward security protocols to protect their customers and noted that they do not conduct such verifications themselves.
The company underscored the need for vigilance against unusual activities. The letter sent by the fraudsters contained deliberate wording to create urgency, departing from Ledger’s standard communication practices. This particular scam aimed to exploit users’ trust by masquerading as essential security updates.
“We are contacting you regarding a critical security update that requires your immediate attention. As part of our commitment to maintaining the highest security standards, it is necessary for all users to verify their wallets using recovery phrases to ensure continuous and secure access to their Ledger devices.” – Jacob Canfield
Security Measures and Alerts
The company reiterated that they never request the 24-word recovery phrase from users. They advised avoiding any communications outside official support channels and recommended contacting the authorized support team directly in case of suspicions. Ledger assured that they take immediate measures against fraudulent accounts on social media to safeguard users.
Users need to implement personal security precautions against such fraud attempts and prioritize accessing official platforms for assistance. The warnings aim to foster awareness among users regarding their personal security. Customers are encouraged to reach out to official support for detailed information if they encounter any suspicious incidents.
